Training content and procedure
Because of this training, you can develop a comprehensive understanding of the products. You will learn about their functions, benefits and possible applications, which will help you to answer customer questions competently.
Well-trained employees can help customers better and meet their needs more effectively. This leads to greater customer satisfaction and strengthens customer loyalty and can lead to an increase in sales figures.
Another point is that well-trained employees can quickly set themselves apart from the competition. They can advise customers better and gain their trust, which leads to a competitive advantage for the company.
Speaker
Philipp Hadem
33 years old State-certified mechanical engineering technician In the case of PLANETA since May 2021, Working in the area of product compliance Over 14 years of experience in the field of mechanical engineering (development, design, production, testing...)
Selectable modules:
1.1 Basic course in manual lifting equipment
1.2 Specialist course in manual lifting equipment
2.1 Basic course in power-driven lifting equipment
2.2 Specialist course in power-driven lifting equipment
Training content:
- Product features
- Packaging options (manual lifting equipment)
- Hoist designs (power-driven lifting equipment)
- Functionalities
- Types of application
- normative requirements
Target groups of the modules
The basic course modules are aimed at interested parties, sales staff, customer service staff, technicians, engineers and managers. Our specialist course modules are suitable for testing, maintenance and repair personnel as well as employees who, because of their specialist training and experience, are authorized to work as qualified persons for testing winches, lifting and towing equipment.
Form & prerequisite of the module
This module is an online training course. The prerequisites for active participation are a webcam and a microphone. A PC / smartphone is the basic requirement. The prerequisites for specialist courses are participation in the basic course(s) and certification as a competent person in the field of winches, lifting and towing equipment.
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