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Aftersales

Experience unsurpassed reliability and competence in the case of PLANETA. Our first-class after-sales services for lifting technology include comprehensive support throughout the entire life cycle of your equipment.

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Tailor-made after-sales services for your lifting technology

From the initial feasibility study to regular maintenance – PLANETA accompanies you as a trustworthy partner in lifting technology. Our specialized after-sales services not only ensure the longevity of your products, but also increase your operational efficiency and safety.

Your success is our goal

Your day off is our working day. PLANETA understands the challenges and requirements of modern lifting technology and has a simple answer: competent support at all times. Our After Sales Services start where others stop. With regular maintenance, quick repairs and further advice, we ensure that your lifting technology always remains in top form.

Professional expertise is what sets us apart – and we demonstrate this every day. Our experienced team analyzes and optimizes your systems so that they continuously work at the highest level. We use preventive maintenance strategies to avoid expensive downtime and increase the service life of your equipment.

Customized solutions for demanding tasks

For us in the case of PLANETA, flexibility is not a buzzword, but a lived practice. Every company has different requirements, which is why we offer customized solutions. Whether you require standard products or customized systems, our after-sales service is designed to meet your specific needs.

Our service technicians are experts in lifting technology and come with a comprehensive understanding of your specific operating conditions. Thanks to our fast response times, we minimize downtime and keep your business running almost uninterrupted. We are always there when you need us – wherever you are in the world.

Our experienced team analyzes and optimizes your systems so that they continuously work at the highest level. Because we use preventive maintenance strategies, we prevent expensive downtime and increase the service life of your equipment.

PLANETA rope winches and lifting equipment: reliability at the highest level

Regular maintenance of your rope winches is important for their long-term performance. Our After Sales Service ensures that your rope winches are always working at maximum efficiency and safety. Major damage and downtime can be avoided because minor problems can be detected and rectified at an early stage. PLANETA offers both preventive maintenance and quick repairs to keep your rope winches in excellent condition.

However, our service goes beyond mere maintenance. We provide you with comprehensive advice and offer further training for your employees. In this way, we ensure that your teams are optimally trained in handling the rope winches and thus maximize the service life and safety of your devices.

PLANETA lifting technology: Quality that convinces

Quality counts in lifting technology – and quality is one of the cornerstones of our service philosophy. Whether standard solutions or customized systems, PLANETA stands for outstanding quality and reliability. Our expertise in lifting technology and our commitment to continuous improvement ensure that your lifting equipment always works perfectly.

PLANETA’s after-sales service not only includes technical support, but also more extensive consulting services to optimize your systems. Our experts analyze your systems, identify potential areas for improvement and develop tailor-made solutions to increase your operational efficiency.

Excellent service for optimum performance

PLANETA After Sales Service is your guarantee for durable and reliable equipment. Because we carry out regular inspections and proactive maintenance, we always keep your lifting technology and rope winches in perfect condition. Put your trust in our first-class service and let us work together to ensure the safety and efficiency of your equipment.

Every detail counts – and with PLANETA you can be sure that nothing is overlooked. Our goal is to provide you with the best service so that you can focus on your core business. Benefit from our experience and commitment to outstanding service, and let us take your lifting technology to the next level.

Industrial Services Categories

Aftersales

Non-binding initial consultation

Feasibility studies

Product development

Sven Beeker

Service management

Sven Beeker

We support you in finding the right products and solutions for your project. Please contact us – we will take the time to answer your questions and advise you individually.

Info@planeta-service.de +49 2325 958050

FAQ

Bietet PLANETA Schulungen für meine Mitarbeiter an?

Ja, PLANETA bietet umfassende Schulungen und Weiterbildungsprogramme an. Unsere Schulungen sind darauf ausgelegt, Ihre Mitarbeiter im sicheren und effizienten Umgang mit der Hebeausrüstung zu schulen.

Ist der After Sales Service weltweit verfügbar?

Ja, PLANETA bietet seinen After Sales Service weltweit an. Dank unseres globalen Netzwerks und unserer flexiblen Service-Teams können wir Kunden in vielen Ländern zuverlässig unterstützen.

Kann ich Ersatzteile über PLANETA beziehen?

Ja, PLANETA bietet eine breite Auswahl an Original-Ersatzteilen für verschiedene Hebeausrüstungstypen. Dadurch sichern wir die Kompatibilität und Zuverlässigkeit Ihrer Systeme.

Warum sind regelmäßige Wartungen wichtig?

Regelmäßige Wartungen sind entscheidend, um die Langlebigkeit und Effizienz Ihrer Hebeausrüstung sicherzustellen. Sie helfen, kleine Probleme frühzeitig zu erkennen und zu beheben, bevor sie zu großen und kostspieligen Ausfällen führen.

Was beinhaltet der After Sales Service von PLANETA-Hebetechnik?

Unser After Sales Service umfasst regelmäßige Wartungen, schnelle Reparaturen und weitergehende Beratungsdienstleistungen. Wir unterstützen Sie von der ersten Machbarkeitsstudie bis hin zur langfristigen Instandhaltung Ihrer Hebeausrüstung.

Was kostet der After Sales Service von PLANETA?

Die Kosten für unseren After Sales Service variieren je nach Umfang der Wartung, Art der Ausrüstung und spezifischen Anforderungen. Für eine detaillierte Kostenaufstellung kontaktieren Sie bitte unseren Vertrieb oder Kundenservice.

Welche Art von Hebeausrüstung kann PLANETA warten und reparieren?

PLANETA bietet umfassende Serviceleistungen für eine breite Palette an Hebeausrüstungen, einschließlich aber nicht beschränkt auf Seilwinden, Hebekrane, elektrische und manuelle Hebezeuge.

Wie kann ich einen Wartungstermin vereinbaren?

Sie können einen Wartungstermin über unsere Webseite, per E-Mail oder telefonisch anfragen. Unser Kundenservice wird sich umgehend mit Ihnen in Verbindung setzen, um einen passenden Termin zu vereinbaren.

Wie schnell kann PLANETA auf Reparaturanfragen reagieren?

Dank unserer globalen Präsenz und flexiblen Service-Teams können wir schnell und effizient auf Reparaturanfragen reagieren. Unser Ziel ist es, Ihre Ausfallzeiten so kurz wie möglich zu halten und die betriebliche Kontinuität sicherzustellen.

CERTIFIED QUALITY

Standardized processes and the highest quality standards are the cornerstones of our claim and self-image – and have been for over 150 years.

Certifications
Zertifizierung GKS

GKS Crane Service

Member of the Gütegemeinschaft Kranservice (GKS) with its own crane expert

TÜV Rheinland zertifiziert

TÜV certified

Fulfillment of high quality and safety standards

LEEA member

We are a full member of the Lifting Equipment Engineers Association (LEEA). This globally recognized quality label is a leader in the lifting equipment industry.

Memberships
Mitgliedschaft IAF

Zertifizierung TÜV

Mitgliedschaft SCC

Industrial services

We live and breathe service: from the initial consultation to feasibility studies, special engineering and production through to the maintenance, testing and servicing of your systems – we are a strong partner for demanding projects.

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Business-Team in Besprechungssituation in modernem Konferenzraum

Initial consultation

The cornerstone of any successful solution is competent advice. Our experts are on hand to analyze your requirements and identify the optimum lifting equipment for your project. We rely on a personal partnership right from the start.

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Experten prüfen technische Umsetzbarkeit Ihrer Projekte

Feasibility studies

Discover the customized solutions from PLANETA-Hebetechnik. With comprehensive feasibility studies and customer-oriented service, we support you from the very beginning to well beyond the purchase.

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Ingenieur bei der Entwicklung eines neuen Bauteils in der Fertigungshalle

Product development

We create lifting equipment that sets standards. Our promise: quality and performance that exceed your expectations.

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Kettenzug von PLANETA vor nächtlicher Industrieanlage

Special constructions

Your vision is what drives us. With flexibility and innovative thinking, we develop customized special designs that are precisely tailored to your needs. Our aim is to design the optimum solution together with you.

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Zwei Mitarbeitende lächeln bei einer digitalen Produktschulung am Laptop

Training courses

Knowledge is important for the safe and efficient handling of lifting technology. We offer comprehensive training courses to qualify your personnel in the handling of our products. Teamwork and knowledge transfer are the pillars of our service concept.

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Hochregallager bei PLANETA mit beschrifteten Lagergassen – Teil des After-Sales-Service für Ersatzteillogistik

Aftersales

We are also there for you after your purchase. With an extensive range of spare parts and fast response times, our customer service ensures that your equipment remains operational at all times. We stand for flexibility and fast solutions when it counts.

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PLANETA-Mitarbeiter bei Wartungsarbeiten an einem Hebezeug

Maintenance & repair

Long-term and reliable operational readiness – that is what our customers expect from our solutions. Planeta Service takes full care of your individual maintenance and servicing work with service level agreements.

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What’s your challenge?

We believe that challenges are there to be solved. What can we do for you?

Request products

Do you have any questions about our products? Then contact us or arrange a non-binding consultation.

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    Request industrial service

    Whether initial consultation, feasibility studies, individual product development, training, aftersales or maintenance and repair inquiries – we are there for you.

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      Order newsletter

      Lifting technology that inspires. In our newsletter, we show you in exciting stories and use cases what good lifting technology can really achieve.

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      Order catalog

      We have listed a wide range of products for you in our PLANETA catalogs. We are happy to provide you with our catalogs digitally or by post. You can find an overview of all catalogs for download here.

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        Challenge: Gravity

        Together with our customers and partners, we take on the challenges posed by gravity. We work together to develop solutions that lift and move – as simply, efficiently, safely and durably as possible. With our products and services, Planeta offers full-service solutions ranging from customised product equipment and safe commissioning to long-term, low-maintenance use. We look forward to making a difference together.

        Start project More about Planeta

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