Tailor-made after-sales services for your lifting technology

From the initial feasibility study to regular maintenance – PLANETA accompanies you as a trustworthy partner in lifting technology. Our specialized after-sales services not only ensure the longevity of your products, but also increase your operational efficiency and safety.

Your success is our goal

Your day off is our working day. PLANETA understands the challenges and requirements of modern lifting technology and has a simple answer: competent support at all times. Our After Sales Services start where others stop. With regular maintenance, quick repairs and further advice, we ensure that your lifting technology always remains in top form.

Professional expertise is what sets us apart – and we demonstrate this every day. Our experienced team analyzes and optimizes your systems so that they continuously work at the highest level. We use preventive maintenance strategies to avoid expensive downtime and increase the service life of your equipment.

Customized solutions for demanding tasks

For us in the case of PLANETA, flexibility is not a buzzword, but a lived practice. Every company has different requirements, which is why we offer customized solutions. Whether you require standard products or customized systems, our after-sales service is designed to meet your specific needs.

Our service technicians are experts in lifting technology and come with a comprehensive understanding of your specific operating conditions. Thanks to our fast response times, we minimize downtime and keep your business running almost uninterrupted. We are always there when you need us – wherever you are in the world.

PLANETA rope winches and lifting equipment: reliability at the highest level

Regular maintenance of your rope winches is important for their long-term performance. Our After Sales Service ensures that your rope winches are always working at maximum efficiency and safety. Major damage and downtime can be avoided because minor problems can be detected and rectified at an early stage. PLANETA offers both preventive maintenance and quick repairs to keep your rope winches in excellent condition.

However, our service goes beyond mere maintenance. We provide you with comprehensive advice and offer further training for your employees. In this way, we ensure that your teams are optimally trained in handling the rope winches and thus maximize the service life and safety of your devices.

PLANETA lifting technology: Quality that convinces

Quality counts in lifting technology – and quality is one of the cornerstones of our service philosophy. Whether standard solutions or customized systems, PLANETA stands for outstanding quality and reliability. Our expertise in lifting technology and our commitment to continuous improvement ensure that your lifting equipment always works perfectly.

PLANETA’s after-sales service not only includes technical support, but also more extensive consulting services to optimize your systems. Our experts analyze your systems, identify potential areas for improvement and develop tailor-made solutions to increase your operational efficiency.

Excellent service for optimum performance

PLANETA After Sales Service is your guarantee for durable and reliable equipment. Because we carry out regular inspections and proactive maintenance, we always keep your lifting technology and rope winches in perfect condition. Put your trust in our first-class service and let us work together to ensure the safety and efficiency of your equipment.

Every detail counts – and with PLANETA you can be sure that nothing is overlooked. Our goal is to provide you with the best service so that you can focus on your core business. Benefit from our experience and commitment to outstanding service, and let us take your lifting technology to the next level.

Portrait von Sven Beeker
Service management

Sven Beeker

We support you in finding the right products and solutions for your project. Please contact us – we will take the time to answer your questions and advise you individually.

FAQ

Why is regular maintenance important?

Regular maintenance is important to ensure the longevity and efficiency of your lifting equipment. They help to identify and rectify minor problems at an early stage before they lead to major and costly breakdowns.

What does the After Sales Service from PLANETA-Hebetechnik include?

Our after-sales service includes regular maintenance, fast repairs and further consulting services. We support you from the initial feasibility study through to the long-term maintenance of your lifting equipment.

How can I arrange a maintenance appointment?

You can request a maintenance appointment via our website, by e-mail or by telephone. Our customer service team will contact you immediately to arrange a suitable appointment.

How quickly can PLANETA respond to repair requests?

Thanks to our global presence and flexible service teams, we can respond quickly and efficiently to repair requests. Our goal is to keep your downtimes as short as possible and ensure operational continuity.

What is the price of PLANETA’s After Sales Service?

The price of our After Sales Service varies depending on the scope of maintenance, type of equipment and specific requirements. For a detailed cost breakdown, please contact our sales or customer service department.

Is the After Sales Service available worldwide?

Yes, PLANETA offers its after-sales service worldwide. Thanks to our global network and our flexible service teams, we can reliably support customers in many countries.

What kind of lifting equipment can PLANETA service and repair?

PLANETA offers comprehensive services for a wide range of lifting equipment, including but not limited to rope winches, lifting cranes, electric and manual lifting equipment.

Does PLANETA offer training for my employees?

Yes, PLANETA offers comprehensive training and further education programs. Our training courses are designed to teach your employees how to use the lifting equipment safely and efficiently.

Can I obtain spare parts from PLANETA?

Yes, PLANETA offers a wide range of original spare parts for various types of lifting equipment. This ensures the compatibility and reliability of your systems.

CERTIFIED QUALITY

Standardized processes and the highest quality standards are the cornerstones of our claim and self-image – and have been for over 150 years.

Certifications
TÜV Rheinland zertifiziert

TÜV certified

Fulfillment of high quality and safety standards

Zertifizierung GKS

GKS Crane Service

Member of the Gütegemeinschaft Kranservice (GKS) with its own crane expert

LEEA member

We are a full member of the Lifting Equipment Engineers Association (LEEA). This globally recognized quality label is a leader in the lifting equipment industry.

Memberships
Mitgliedschaft SCC

Mitgliedschaft IAF

Zertifizierung TÜV

Industrial services

We live and breathe service: from the initial consultation to feasibility studies, special engineering and production through to the maintenance, testing and servicing of your systems – we are a strong partner for demanding projects.

Business-Team in Besprechungssituation in modernem Konferenzraum

Initial consultation

The cornerstone of any successful solution is competent advice. Our experts are on hand to analyze your requirements and identify the optimum lifting equipment for your project. We rely on a personal partnership right from the start.

Arrange a consultation appointment

Zwei Mitarbeitende lächeln bei einer digitalen Produktschulung am Laptop

Training courses

Knowledge is important for the safe and efficient handling of lifting technology. We offer comprehensive training courses to qualify your personnel in the handling of our products. Teamwork and knowledge transfer are the pillars of our service concept.

Select training

Ingenieur bei der Entwicklung eines neuen Bauteils in der Fertigungshalle

Product development

We create lifting equipment that sets standards. Our promise: quality and performance that exceed your expectations.

Learn more

Kettenzug von PLANETA vor nächtlicher Industrieanlage

Special constructions

Your vision is what drives us. With flexibility and innovative thinking, we develop customized special designs that are precisely tailored to your needs. Our aim is to design the optimum solution together with you.

Arrange a consultation appointment

PLANETA-Mitarbeiter bei Wartungsarbeiten an einem Hebezeug

Maintenance & repair

Long-term and reliable operational readiness – that is what our customers expect from our solutions. Planeta Service takes full care of your individual maintenance and servicing work with service level agreements.

Request service

Experten prüfen technische Umsetzbarkeit Ihrer Projekte

Feasibility studies

Discover the customized solutions from PLANETA-Hebetechnik. With comprehensive feasibility studies and customer-oriented service, we support you from the very beginning to well beyond the purchase.

Learn more

Hochregallager bei PLANETA mit beschrifteten Lagergassen – Teil des After-Sales-Service für Ersatzteillogistik

Aftersales

We are also there for you after your purchase. With an extensive range of spare parts and fast response times, our customer service ensures that your equipment remains operational at all times. We stand for flexibility and fast solutions when it counts.

Learn more

What’s your challenge?

We believe that challenges are there to be solved. What can we do for you?

Request products

Do you have any questions about our products? Then contact us or arrange a non-binding consultation.

Start product inquiry

    Request industrial service

    Whether initial consultation, feasibility studies, individual product development, training, aftersales or maintenance and repair inquiries – we are there for you.

    Start service request

      Order newsletter

      Lifting technology that inspires. In our newsletter, we show you in exciting stories and use cases what good lifting technology can really achieve.

      Subscribe to the newsletter

      Order catalog

      We have listed a wide range of products for you in our PLANETA catalogs. We are happy to provide you with our catalogs digitally or by post. You can find an overview of all catalogs for download here.

      Start catalog order